COMPUTERLINKS Job Opportunities​

With branches in 13 European countries, Dubai, Australia, Singapore, India, Canada and the USA COMPUTERLINKS is the leading value added distributor in Europe for international manufacturers in information technology (IT), who are all market leaders in their fields.

The COMPUTERLINKS product portfolio is geared to the growing needs of customers for security in the field of ever more complex, global IT structures. Under the criterion "quality versus quantity" COMPUTERLINKS evaluates hardware and software products internationally, which excel by their innovation and quality and which have the best chances of surviving in the strongly contested IT market characterized by high demands with regard to security. These select high-end products are marketed and distributed by COMPUTERLINKS throughout Europe solely to resellers and system integrators. COMPUTERLINKS attaches great importance to an attractive product portfolio, experienced advisers and in particular to good business relations with customers.

COMPUTERLINKS sources new technological developments in the IT sector, continually supplementing and expanding its comprehensive range to include forward looking, complementary solutions of market and technology leaders. This range enables resellers to offer the best products, when it comes to the realization of new internet, IT-Infrastructure and IT-Security solutions.

Current Job Opportunities​

Technical Support Engineer – Enterprise IT Security

COMPUTERLINKS is the foremost specialist distributor of secure Internet technology solutions with offices in 13 European countries, Dubai, Australia, Singapore, India, Canada and the USA. We are the largest value added distributor (VAD) for international manufacturers who are market leaders in their fields.
With over 20 years experience in IP-based business solutions, COMPUTERLINKS is unique in its level of knowledge of the Security and Internet technology markets, and offers experienced technical, sales and marketing support.
The COMPUTERLINKS product portfolio in the high-growth areas Security, UTM and Mobility comprises high-end IT products, which complement one another and can be combined to produce overall solutions.
 

Role Overview:

As a member of the Technical Support team the prime function is to actively contribute to the growth of COMPUTERLINKS’ business by providing post sales technical support to company sales personnel and channel partners and end users.

The candidate will receive training and must certify on the solutions in our portfolio if they do not already have such certifications: Blue Coat, Palo Alto Networks, Fortinet, HP Networking, Sourcefire, Safend, Kaspersky and others as appropriate.

Specific Objectives:

• Provide phone and email-based technical support to Channel Partners (VAR), network engineers, sales engineers, customer’s technicians, and systems administrators who are diagnosing, repairing and debugging complex hardware and software products?
• Track and log all support calls with our internal ticketing system using OmniTracker software.?
• Identify cross selling opportunities – Be pro-active in investigation of possible cross selling opportunities.?
• Maintain a high degree of knowledge of industry-accepted technologies, TCP/IP, Security, VoIP, Wireless 802.11, as well as product knowledge of COMPUTERLINKS’ current and future product offerings.?
• Pro-active evaluation of products under consideration for distribution.
• Competitive analysis. Compare and advise on products that our competitive to COMPUTERLINKS’ solutions.
• Perform other duties as may be assigned.
• Follow standard practices and procedures to track problems and perform 100% follow through with the customer.
• Willingness to work outside of normal business hours.

Skills/Experience required:

• BS/BA in a Technical field or an equivalent combination of education and related technical experience preferred.
• At least 1 year of technical software support experience.
• In depth knowledge of Windows 2000/2003/2008 and Linux operating environments.
• In depth technical/engineering experience with Enterprise IT Security Solutions.?
• Product knowledge of Palo Alto, Blue Coat, Fortinet or other security related products a plus.?
• TCP/IP networking at all layers, including LANs, switching, routing and firewalls.?
• Excellent analytical skills with the ability to solve business issues for channel partners and their end-user customers.?
• Strong verbal and written communication skills with the ability to influence and persuade with a positive attitude.?
• A team player that works well with peers, subordinates, and channel partners.

To apply, please send your resume, cover letter, and salary expectations to hr-us@computerlinks.com and reference the job title in the subject line.

General Career Inquiries​

Contact Human Resources through email or mail your resume to:

COMPUTERLINKS
11500 Metric Boulevard
Suite 300
Austin, TX 78758