With increased competition in the security appliance market, the quality of services and support for these products is often the basis on which tenders can be won or lost.

COMPUTERLINKS are able to facilitate all aspects of the RMA support cycle.  We handle the entire support call from diagnosis to dispatching an engineer or replacement part. COMPUTERLINKS ensure necessary changes are made to the support contracts after the appliance is replaced.  Each SLA is tailored to the specific needs of the Reseller or End User.

Why sell COMPUTERLINKS Hardware Support?

• Additional revenue opportunities on all new product sales
• Additional margin to be achieved from renewals
• Offer a total solution to your customers
• Ensure quality of service and customer retention
• Flexible services - COMPUTERLINKS will take calls directly from End-Users or as second line support from internal support departments

Why do your customers need COMPUTERLINKS Hardware Support?

• Hardware replacement offers your customers comprehensive assurance of optimal network availability
• When hardware replacement is required, a qualified Field Services Engineer or replacement parts are dispatched within either a guaranteed 4 hours or true next business day (NBD) SLA