Additional Installation Services​

Please read through the summaries of the additional installation services COMPUTERLINKS can offer. If you have any questions please do not hesitate to complete the short form or contact our Services team.

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Pre-Installation Visit

A Pre-Installation Visit is typically needed if the customer cannot complete the necessary prerequisite documents, for ex. if the installation is complex.

Goal:
Gathering all the relevant information that is required for a successful installation, such as:

• Understanding of the customer's requirements
• Study of customers logical and physical network topology
• Assessment of the viability of the proposed solution
• Completion of all installation prerequisite documents and network diagrams
   

Benefits

• Qualified and highly skilled COMPUTERLINKS consultant
• Consultant onsite
• During the hours of 8am and 5pm
• Available for all products in COMPUTERLINKS' portfolio
• Providing a tailored solution to customer needs
• Reporting/documentation available to hand over to end user/reseller
   

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4 Hours Remote Installation Support

Remote Installation Support is perfect for cost-conscious customers who need minimal onsite installation and understand the product being installed, but need additional guidance.

Goal:
To remotely assist with the successful implementation of one or more products.

Benefits:

• Qualified and highly skilled COMPUTERLINKS consultant is assigned to the consultancy
• Unlimited calls to the technical resource at COMPUTERLINKS
• Between the hours of 8am and 5pm
• A named engineer is assigned to help
• Call ownership

Skills Transfer

Goal:
To train the customer after the consultancy and enable the administrator to use/administrator the software accurately.

Benefits:

• Consultant visits customer onsite
• Qualified and highly skilled COMPUTERLINKS consultant carries out training/skills transfer
• Customized training based on customers' requirements