Training and re-education of technical support staff is not cheap. Outsourcing support has grown beyond industry forecasts and is set to become one of the fastest expanding services in the future.

COMPUTERLINKS can offer you a comprehensive range of support services, provided by professional engineers trained to the highest standards through vendor accreditation schemes or Authorized Training Centers.

In addition to our standard warranty support, COMPUTERLINKS can offer our partners a range of extended support options with published service level agreements. Whether we act as first or second line support, on a 8x5 or 24x7 basis, you and your customer will receive thorough and effective post sales assistance.

Why sell Software Support?

• Alleviate some of the burden from your own help desk on a 9x5 basis by outsourcing some contracts to COMPUTERLINKS
• Additional revenue opportunities on all new product sales, with additional margin to be achieved from renewals
• Offer a total solution to your customers, ensuring quality of service and customer retention

Why do your customers need Software Support?

• Assistance for mission critical enterprise wide solutions on a 24x7 basis
• Advice and help on performing product updates and upgrades
• Unlimited calls to qualified engineers adhering to published SLAs and procedures
• Peace of mind the investment made on your solutions will be maintained