Designed to alleviate some of the burden from our partners suport departments, this option offers standard support directly to end users between the hours of 9am and 5pm Monday to Friday (excluding US holidays*).

• Access to COMPUTERLINKS support engineers 9x5
• Call ownership by COMPUTERLINKS engineer
• Guaranteed response and escalation times
• Call prioritization
• Dedicated telephone number
• Unlimited support calls
• Published escalation procedure
• Also available under Reseller Direct

*New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day