8x5 Support Services

COMPUTERLINKS Support Services are designed to alleviate some of the burden from our partners support departments. This option offers standard support directly to end users between the hours of 8am and 5pm, Monday to Friday.*

Support Services**Onsite Hardware Support Services
  • 8x5 access to support engineers
  • COMPUTERLINKS engineer call ownership
  • Guaranteed response times
  • Guaranteed escalation times and procedure
  • Call prioritization
  • Dedicated telephone number
  • Unlimited support calls
  • 8x5 access to Field Service support engineers
  • Engineer delivers replacement security appliance to the end-user
  • 4 hour response time for anywhere in North America
  • ETA provided to End User
  • SLA Performance Review
  • Monetary penalties for not adhering to SLA

 

 

*Excludes the following U.S. Holidays:
 New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day

**Also available under Reseller Direct

 
Contact Information
E-mail the Professional Services Team or contact your Account Manager
 
© COMPUTERLINKS 2010.
All rights reserved.
North America t: 800 930 7454 f: 1 512 672 8901 e: info-us@computerlinks.com
Canadian Office t: 1 613 221 5951 f: 1 613 224 0499 e: info-ca@computerlinks.com